Frequently Asked Questions
Everything you need to know about your next favorite wig.
How long does shipping take for my order?
Standard shipping typically takes 7-12 business days, while express shipping options can deliver your wig within 3-5 business days depending on your location.
Can I use heat styling tools on my wig?
Yes, our high-quality synthetic wigs are heat-resistant up to 150°C (300°F), and our human hair wigs can be styled just like your natural hair.
What is your return and exchange policy?
We offer a 14-day return policy for items in their original, unworn condition with tags and lace intact. Please contact our support team to initiate a return.
How do I choose the right wig cap size?
Most of our wigs come in a standard medium size with adjustable straps that fit head circumferences from 21 to 23 inches. Specific size details are listed on each product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure checkout options like Apple Pay and Google Pay.
How should I care for and wash my wig?
We recommend washing your wig every 10-15 wears using sulfate-free shampoo and cold water. Always air dry on a wig stand to maintain the style and cap shape.